Executive Director, Customer Experience of Public Trustee QLD

Mentors in Brisbane

Amanda MacDougall

Executive Director, Customer Experience

Public Trustee QLD

An energetic, strategic and outcomes-focused executive, with experience across B2C Customer Experience, Sales & Marketing, B2B Customer Development, Communications and Operations.

A dual focus on the Employee Value Proposition and the Customer Value Proposition delivers most effectively on customer experience goals. With expertise in journey mapping, customer data analytics, operational excellence and risk management, I have worked with organisations from a diverse range of sectors including banking, aviation, mining, Not for Profits and Government. Key attributes include unyielding customer advocacy, strong leadership, keen commercial acumen and an interest in forming meaningful stakeholder connections.

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