Marie-Claire Grady

Managing Director

3rdView Consulting

Brisbane

Marie-Claire is a leading Customer Strategist who helps businesses deliver results by aligning strategy with customer needs, and improving customer and employee experience to deliver strategic outcomes.

Marie-Claire has a unique ability to ‘bring customers into the room’. She challenges clients to engage, observe and empathise, to bring a range of customer and employee perspectives to business. Her ‘Design Thinking’ approach ensures holistic, fit-for-purpose solutions are delivered.

After successfully leading operational, project and consulting teams across a range of industries, Marie-Claire founded 3rdView Consulting. Her clients value the people-centric insights, stories, and innovative solutions that come from such diverse experience gained in HR, Marketing and Sales roles.

Marie-Claire uses her strong facilitation, coaching and communication skills to engage and inspire teams. She has a reputation for professional delivery, remaining calm under pressure, and making the complex, simple.

Specialties: Strategic planning, Facilitation, Coaching. Customer strategy, Service Design, Design Thinking, People strategy, Performance management, Employee engagement, Change management, Communication,

Banking & Finance, Insurance, Aged Care, Government, Defence/ Ex-service, Not-for-Profit, Construction, Retail, Professional Services, Small Business

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